Idahome Energy
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    Privacy Policy

    Last updated: March 11, 2026

    1. Introduction

    Idahome Energy ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, or interact with us through any communication channel including phone calls, text messages (SMS/MMS), email, and automated messaging systems.

    2. Program Description and Acceptance of Terms

    Idahome Energy operates one or more text messaging, email, and call programs (collectively, the "Programs") to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

    • Service-related alerts and reminders
    • Customer support and scheduling updates
    • Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms
    • Where permitted, limited informational or promotional messages related to our services

    By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the "Terms"). If you do not agree, please do not enroll in any Program or use the Website.

    Program / Brand Name(s): "Idahome Energy Customer Communications"

    Program Description: One-time and recurring communications by SMS, MMS, phone, and email related to service scheduling and support, post-project surveys (including NPS), feedback collection, and invitations to leave public reviews, as well as other service-related and, where permitted, limited promotional messages.

    3. Information We Collect

    We may collect the following types of information:

    3.1 Information You Provide Voluntarily

    • Personal Identifiers: Name, email address, phone number, mailing address, ZIP code
    • Service Information: Type of service requested, homeowner status, monthly electric bill, roof type, property details, project dates, preferred appointment windows, photos or attachments you upload
    • Communication Records: Records of calls, texts, emails, form submissions, and messages submitted through chat or other channels
    • Survey Responses and Feedback: NPS scores, ratings, qualitative comments about completed work or your experience, and any other information you choose to share in a survey or review request

    You are not required to provide personal information to browse the Website. However, if you choose not to provide certain information, we may be unable to respond to your request, administer certain Programs, or provide certain services.

    3.2 Information Collected Automatically

    • Device & Usage Data: IP address, browser type, operating system, device type, language settings, pages visited, links clicked, scroll activity, time spent on pages, referring/exit pages
    • Location Information: General location (such as city/state) inferred from IP address
    • Session Data: Approximate timestamps, session identifiers, and diagnostic data used for performance, analytics, and security monitoring

    3.3 Cookies, Pixels, SDKs, and Similar Technologies

    We use cookies and similar technologies (such as pixels, tags, local storage, and SDKs) to help the Website function, to understand how the Website is used, and to support advertising and measurement activities. Examples include:

    • Analytics tools (e.g., Google Analytics) to understand Website traffic and usage
    • Advertising and conversion measurement tools (e.g., Google Ads, Meta Pixel) to measure campaign effectiveness and deliver ads
    • Call tracking tools (e.g., dynamic phone numbers) to attribute calls and leads to marketing sources
    • Chat and messaging tools to support customer communications and improve responsiveness

    Some of these technologies may be operated by third parties and may collect information across different websites or online services over time, subject to those parties' privacy practices.

    4. Consent to Contact, TCPA Disclosure

    By submitting a form on this website, you provide your prior express written consent under the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable state laws, for Idahome Energy and its authorized agents, affiliates, and service providers to contact you at the phone number(s) you provide. This consent includes contact via:

    • Automated telephone dialing systems (auto-dialers)
    • Pre-recorded or artificial voice messages
    • Text messages (SMS and MMS), including messages sent by automated systems and AI-powered agents
    • Email communications
    • AI-powered voice agents and conversational AI systems

    You understand that:

    • Consent is not a condition of purchasing any goods or services
    • Message and data rates may apply
    • Message frequency may vary depending on your inquiry, interactions, and which Programs you join
    • You may receive automated appointment reminders, service updates, promotional offers, and follow-up communications
    • Some communications may be initiated and/or conducted by AI-powered agents or automated systems on behalf of Idahome Energy
    • Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges

    5. A2P Messaging Compliance (10DLC / Application-to-Person)

    Idahome Energy participates in Application-to-Person (A2P) messaging through registered 10DLC (10-Digit Long Code) campaigns in compliance with carrier requirements and The Campaign Registry (TCR) guidelines.

    When you opt in to receive text messages from us, you agree to receive:

    • Appointment confirmations and reminders
    • Service status updates and follow-ups
    • Promotional and marketing messages about our solar, roofing, and energy services
    • Automated responses from AI-powered communication systems

    Opt-Out: You may opt out of text messages at any time by replying STOP to any message. After you send "STOP," we may send a one-time confirmation message. After this, you will no longer receive messages from that specific Program, but you may still receive messages from other Programs you have joined (unless and until you opt out of those Programs as well). You may also contact us at (208) 997-6527 or info@idahomeenergy.com to request removal from our messaging lists.

    Help: Reply HELP to any text message for assistance or contact us directly.

    6. Carrier Disclosures

    Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier's coverage and network conditions.

    7. Post-Project Survey and Review Requests

    After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

    • Request that you complete a satisfaction survey
    • Collect a Net Promoter Score (NPS) or other rating regarding your experience
    • Gather qualitative feedback about the work that was performed
    • Ask you to leave a review on public platforms (such as online review or social media sites), at your discretion

    Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

    8. AI-Powered Communications

    Idahome Energy may use artificial intelligence (AI) technology, including but not limited to AI voice agents and AI text-based chatbots, to:

    • Respond to inquiries and qualify leads
    • Schedule appointments and send reminders
    • Provide information about our services and promotions
    • Follow up on submitted forms and prior interactions

    These AI agents may initiate or participate in phone calls and text message conversations. By providing your contact information and consenting to be contacted, you acknowledge and agree that some or all communications may be conducted by AI-powered systems rather than live human representatives.

    9. How We Use Your Information

    • To respond to your inquiries and provide requested services
    • To schedule consultations, site visits, and appointments
    • To send service-related communications and updates
    • To send promotional and marketing messages (with your consent)
    • To process and manage leads through our CRM (Customer Relationship Management) system
    • To improve our website, services, and customer experience
    • To administer post-project survey, NPS, and feedback Programs, including sending survey invitations, collecting and analyzing satisfaction scores and qualitative feedback
    • To request that you leave reviews on public platforms, at your discretion, and track whether review requests are sent or completed
    • To conduct marketing and advertising activities, including measuring campaign performance and attributing calls and leads
    • To protect against fraud, misuse, and security incidents; enforce our policies; and maintain the safety and integrity of our systems
    • To comply with legal obligations and respond to lawful requests

    We do not sell personal information. We do not use information collected through the Website or Programs to make decisions that produce legal or similarly significant effects solely by automated means.

    10. Third-Party Service Providers & Disclosure

    We may share your information with trusted third-party service providers who assist us in operating our business, including but not limited to:

    • CRM Platforms: For lead management, follow-up, and communication automation
    • Communication Providers: For phone, text messaging, and email delivery services
    • AI Service Providers: For AI-powered voice and text communication
    • Analytics Providers: For website traffic analysis and marketing optimization
    • Survey and Review Platforms: For administering satisfaction surveys and review-request campaigns
    • Call Tracking Providers: For attributing calls and leads to marketing sources

    These service providers are contractually obligated to protect your information and may only use it for the purposes we specify. We do not authorize service providers to use personal information for their own independent marketing purposes.

    No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text-message consent information, or opt-out status with third parties or affiliates for their own marketing or promotional purposes. We may share this information only with service providers that help us deliver text messages or as required by law.

    10.1 Legal and Safety

    We may disclose information if we believe it is necessary to: (a) comply with applicable law, regulation, legal process, or governmental request; (b) enforce our agreements or policies; (c) protect the rights, property, or safety of the Company, our customers, or others; or (d) detect, prevent, or address fraud or security issues.

    10.2 Business Transfers

    If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business or assets, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

    11. Cookies, Interest-Based Advertising, and Your Choices

    11.1 Managing Cookies

    You can control cookies through your browser settings, including refusing some or all cookies or receiving an alert when cookies are being sent. If you disable cookies, certain features of the Website may not function properly. If the Website presents a cookie banner or preference center, you can use it to manage certain categories of cookies where available.

    11.2 Analytics and Advertising Tools

    We may use third-party analytics and advertising tools (such as Google Analytics, Google Ads, and Meta Pixel). These providers may set cookies or similar technologies and collect information about your interactions with the Website to provide measurement, analytics, and advertising services.

    11.3 Global Privacy Control (GPC)

    Some browsers or extensions support the Global Privacy Control ("GPC") signal. Where required by applicable law, we will process GPC signals as a request to opt out of certain processing (such as certain types of "sharing" for targeted advertising under state law). Honoring GPC may be limited by technical constraints and may not apply to all uses of cookies.

    11.4 Do Not Track

    Some browsers include a "Do Not Track" (DNT) setting. Because there is no common industry standard for interpreting DNT signals, the Website may not respond to all DNT signals. You can use the other controls described in this section to manage cookies and tracking.

    12. Data Retention

    We retain your personal information for as long as reasonably necessary to fulfill the purposes outlined in this policy, including to provide services, administer Programs (including surveys and review requests), maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable law. You may request deletion of your data at any time by contacting us.

    13. Your Rights & Choices (U.S. Residents)

    Depending on where you live, you may have certain rights regarding personal information, which may include the right to:

    • Confirm whether we collect or process personal information about you and request access to it
    • Request correction of inaccurate personal information
    • Request deletion of personal information, subject to certain legal exceptions
    • Request a copy of personal information in a portable format
    • Opt out of certain uses of personal information, including certain forms of targeted advertising conducted through cookies and similar technologies
    • Appeal a decision regarding your privacy rights request, where required by applicable law

    How to Exercise Your Rights:

    • Opt out of texts: Reply STOP to any text message
    • Opt out of calls: Request removal by calling (208) 997-6527
    • Opt out of email: Click "unsubscribe" in any marketing email
    • Request data access, correction, or deletion: Email info@idahomeenergy.com
    • Do Not Call Registry: We honor the National Do Not Call Registry. If you are on the registry and have not provided consent, we will not call you
    • Cookie and Advertising Choices: Adjust browser settings, use cookie preference tools on the Website, or use browser signals such as Global Privacy Control

    We may need to verify your identity before completing your request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf. If your request is denied, you may have the right to appeal by contacting us.

    14. No Sale of Personal Information

    We do not sell personal information for money. However, we may allow certain third-party partners to collect information through cookies and similar technologies for analytics, advertising, and measurement. You can opt out of certain cookie-based advertising through the controls described in Section 11.

    15. Security

    We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

    Email, text messages, and chat communications may not be encrypted end-to-end and may not be secure. Please do not send sensitive information through these channels. If you believe your interaction with us is no longer secure, please contact us immediately.

    16. Links to Other Websites

    The Website may contain links to third-party websites or services. We do not control, and are not responsible for, the content, privacy practices, or security of third-party websites. We encourage you to review the privacy policies of any website you visit.

    17. Children's Privacy

    Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a child under 18, we will promptly delete it. If you believe a child has provided personal information through the Website or a Program, please contact us so we can take appropriate steps.

    18. Scope

    This Privacy Policy applies to information we collect through the Website, through our Programs (including SMS/MMS, email, and calls), and through related online interactions. It does not apply to information collected offline (for example, by phone or in person) unless we specifically state otherwise.

    The Website and Programs are intended for users located in the United States. If you access the Website or participate in any Program from outside the United States, your information may be transferred to, processed, and stored in the United States.

    19. Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

    20. Contact Us

    If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: